There’s no excuse for this being new as it’s something that’s been in the works for two years. Other stores have these issues sorted out so there’s no reason that a huge chain like Kroger shouldn’t be able to handle this by now.
That worries me because if I’ve selected substitutions are okay for Turkey sausage, if they’re out of stock does that mean I’ll suddenly receive and be charged for beef sausage? I’ve also found that if you don’t allow substitutions and they delete something from your order and it causes you to go below $35 then they charge you the pickup fee of $5, which is unfair and then you have to go through the customer service rigmarole. Additionally, you have to either select to allow substitutions or not and won’t THAT be a surprise because you don’t get notified of substitutions ahead of time, they just make them. You also can’t use paper coupons at the time of order on the app. The app for pickup orders is difficult to use, and you can’t add discounts that are on your shoppers card to pickup orders. bc everyday frys seems to be the grocer that is not a struggle.Īpp is difficult to use, substitution method is bad very specific to today and to me but thats why i like frys.
the point is by walking the clothing it was cleaner than if i had taken street or enclosed transportation and i got exercise. i was relieved as i had made a commitment to deliver a donation to a clothing center and wanted to walk it which would take longer and make me force Frys to wait. today a team member called three hours ahead of pickup window to request and inform if i would come later as i might have to wait due to unforeseen other guest in my same time window havin requests. of course Frys did not charge me for the sub peanut butter as a matter of principle. Card? You can add a new one when you create your digital account.Īt more than one location i got a call or an e-mail to say that i would maybe consider coming in later at my convenience as a delay was forecasted or, could there be a better item that could fulfill my earlier choice? in one substitution i originally requested Jif peanut butter and ended up with a 3x larger organic house brand peanut butter that cost less as Jif was out. To use the Fry's app, you'll need a Fry's digital account.
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